Communication Skills

LEARNING OUTCOMES

• Understand the benefits of effective communication skills
• Understand how to eliminate communication roadblocks
• Build relationships that emphasise trust and respect

ABOUT THIS COURSE

Unfortunately, sometimes there is a mismatch between what we are trying to communicate and how it is understood.
However, if we continue to work on our communication skills, it makes us far more likely to be able to express ourselves in a way that others can clearly understand.
Even though 89% of people believe that effective communication is extremely important, 8 out of 10 people rate their own business' communication as either average or poor.
The course is suitable for anyone. It can be used for improving communication skills, learning the basics and foundations of effective communication or it can be used as a refresher for those who consider themselves strong communicators and want to ensure they are still familiar with good practices.

CERTIFICATE

DOWNLOAD AND PRINT
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Communication Skills Training course concludes with a 20 question multiple-choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

What does my certificate include?

Your Communication Skills Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Why is this training important?

BUSINESS BENEFITS
Good communication skills are essential in order to both deliver and understand information quickly and accurately. Being able to communicate effectively is pivotal in a work environment as it encourages better trust in team members and helps to manage meetings effectively.
In the workplace, if you are to be seen as a valued member of the company, it is essential not just to be able to do your day-to-day tasks well, but also to communicate your thoughts on how the processes, products, or services can be improved.