Consumer Rights for Retailers – DIGITAL CONTENT

Learning outcomes

• Understand who the Consumer Rights Act apply to
• Know how to resolve any disputes
• Understand what liability you have regarding digital content

About this course

Online resources provide a lot of information for consumers. This includes their rights as customers and the procedures they can follow if they're unsatisfied with digital content they have purchased.

THIS course has been written for the RETAILER. It's been created for anyone who sells any type of digital content to the public.

It clearly states a customer's rights in the eyes of the law, and it provides practical guidance on how to deal with customer complaints. It also explains how retailers can make sure their digital content meets legal standards.

Anyone that sells digital content should have a thorough understanding of consumer rights. Our consumer rights for retailers course looks into The Consumer Rights Act 2015 in detail, as well as looking into terms & conditions and how to deal with customer disputes effectively. 

Selling goods or services? Take a look at our Consumer Rights Training for Goods & Consumer Rights Training for Services. 

The importance of Consumer Rights Training for Retailers - DIGITAL CONTENT

It’s important that you comply with the law and understand the positive impact this training course can have on your organization and employees.

Certificate

Download and print

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Business Consumer Rights Training for Retailers - DIGITAL CONTENT course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

What does my certificate include?

Your Consumer Rights Training for Retailers - DIGITAL CONTENT Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Why is this training important?

Compliance

It's important that you comply with the law and know the ways in which it affects you and the way you work.