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FAQ – Frequently Asked Questions

Number ONE e-learning platform for all Healthcare Professionals

"your happiness is our joy"

FOR BETTER HEALTH ACADEMY

We accept Payzone (Moroccans can pay by cheques, cash, Wafacash or Cash plus, and they can also pay in two installments), PayPal or Direct bank transfer.

After logging into your account, go to your shopping Cart. Here, you will be able to make payment or cancel your order.

After logging into your account, the status of your checkout history can be found under Order History. 

After we verified you payment, your will receive an Email containing the access to the course.

Our courses vary in levels, you are able to see what level each course requires on the description of each course.
If you are unsure of your current English level, you can  contact one of our friendly experts to get their advice clicking here

There is no enrolment involved, all you need to do is purchase your course of choice from our website. Just go the courses page, make your choices and choose your courses and click ‘Add to Basket’ Then just click on the Trolley icon at the top of your screen when you are ready and follow the instructions. If you have any issues in making your payment or deciding which course would be best for you, please do not hesitate to contact us clicking here.

If the NEXT button does not light up when you paste the code from the email, delete the last letter of the code and retype it.

If you haven’t received your activation email after setting up your account please make sure to check your spam/junk inbox. If you do not find it in your spam/junk inbox please contact us clicking here.

If you’re having problems logging back into your account please make sure of the following:

  • You have the correct username and it is spelt correctly – Please note your username is case sensitive
  • You have the correct password and it is spelt correctly
  • We recommend using Chrome as your browser
  • Clear your cache and cookies
  • You are using a laptop or PC
  • You have successfully set up an account

If the problem persists after the above please do not hesitate to contact us clicking here.

If you have forgotten your password just click on the ‘Forgotten Password’ button on the log in page and follow the instructions.

There could be several reasons you are unable to see your course. If you have only recently set up your account make sure you have redeemed your code correctly.

If you have been studying for some time it may be due to your access expiring.
If you would like to extend your access or if your access should not have expired, please contact us clicking here.

If you are unable to watch the videos in your course please make sure of the following:

  • We recommend using Chrome as your browser
  • Clear your cache and cookies
  • You are using a laptop or PC not a mobile phone
  • Your PC or laptop are fully up to date
  • Try an incognito window


If the above does not work please contact us clicking here. Please include as much detail as possible. Including screenshots will help.

If you are unable to hear the audio in your course please make sure of the following:

  • We recommend using Chrome as your browser
  • Clear your cache and cookies
  • You are using a laptop or PC not a mobile phone
  • Your PC or laptop are fully up to date
  • Try an incognito window

If the above does not work please contact us clicking here. Please include as much detail as possible. Including screenshots will help.

Yes, we can extend your course.

Yes, you will receive your Certificate of Achievement after completing the course with an overall score of 80% or more. The Certificate will show your name, a description of the course content and English level, and the CPD points you have achieved if applicable. To request a certificate contact us clicking here.

 

If you feel you have a genuine reason for complaint, you should inform FBHA as soon as possible. We respond to all reasonable complaints and we do all we can to resolve any problems. You can contact us clicking here.

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