Customer Service

Description

Working in customer service means that you shape the way a customer sees your organisation. This course will help you make sure that their first impression is the best it can be.

This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.

This course is made up of 4 sections and a test. You must complete all sections of the course in order to access the test.